Refund policy

1. Warranty & Returns

The company warrants that all goods supplied by it will correspond to their specification and will be free from defects in materials or workmanship for a period of 12 months from the date of delivery. The Company’s obligation in the event of a breach of this warranty is limited to the repair or replacement of any defective goods, which shall be returned to the Company by the customer. This warranty is given in lieu of all other warranties or conditions expressed or implied (whether by statue or otherwise) and is subject to the following conditions:

1.1 The Company shall be under no liability if the defect of failure, in the reasonable opinion of the Company, arises from wilful damage or misuse, negligence by the customer or any third party, failure to follow the Company’s or product instructions, or alteration or repair of the goods without the Company’s prior approval.

1.2 The Company shall be under no liability if the price of the goods has not been paid by the due date for payment.

1.3 The above warranty does not expend to parts, materials or equipment not manufactured by the Company, in respect of which the customer shall be entitled only to benefit of any such warranty or guarantee as is given by the manufacturer to the Company.

1.4 Except in the case of death or personal injury caused by the Company’s negligence, the Company shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential compensation.

1.5 All returns are discretionary and requests to return goods must be made in writing or by completing the ‘returns request’ form. In any instance, goods need to be reported and returned to Signature FSE Ltd within 15 days from the invoice date. Delivery costs are non-refundable, unless the product is faulty.

1.6 Goods returned must be in their original packaging, in the correct carton quantity, unused and in perfect condition with any labels and tags still intact and without additional labels or writing on the packaging. Items must be appropriately packaged for delivery. The Customer is responsible for the costs of returning the goods unless goods are faulty/

Only once the items have been received, inspected and approved will a credit be issued. If items are returned in any manner outside of this policy the goods will be disposed of and no credit or replacement product will be issued. All returns are at the sole discretion of Signature FSE Ltd and we reserve the right to amend our policy at any time and without notice.

We will allow you to cancel your order for goods or any time prior to despatch by contacting us. Where payment has already been taken in respect of the order, we will process a refund in respect of the goods cancelled within 7 business days.

For our full terms and conditions please click here

Chefs Table by Signature

Signature FSE Ltd

7 Magazine B, Ordnance Yard

Upnor Road, Lower Upnor

Rochester, Kent, ME2 4UY

Tel: +44 (0)1634 931055

Email: info@chefstablebysignature.co.uk